Shipping policy
*Please note * your order processing times are separate from the shipping times*
All orders are processed within 2 to 5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
*Please note * There might be a potential delay due to a high volume of orders or postal service problems that are outside of our control. You may track your order to be sure that your order has been shipped.
******Please note that you will need to spell out if you have NORTH, SOUTH, EAST, or WEST in your address. It will not go through if you use abbreviations. ******
Domestic Shipping Rates and Estimates
For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout.
For simple flat rate shipping: We offer $4.99 flat rate shipping to all orders in the United States for orders under $30.00.
For orders over $75.00, Free Shipping
Shipping options
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Estimated delivery time
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Price
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Orders under $30.00
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5 to 7 Business Days
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$4.99
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Orders over $30.00
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5 to 7 Business Days
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Free
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Express Shipping options
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3 to 5 Business Days
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$12.90
Free for orders over $99.00
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International Shipping
USPS can no longer accept or deliver international mail to several countries due to COVID-19 service impacts. See all countries with temporary service and guaranteed-delivery suspensions.
At this time due to COVID Restrictions, we are unable to deliver to the following Countries
Suspensions
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Afghanistan
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Cuba
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South Sudan
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Belarus
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Laos
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Syria
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Bhutan
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Libya
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Timor-Leste
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Brunei
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Mongolia
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Turkmenistan
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Chad
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Russia
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Yemen
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These service disruptions affect Priority Mail Express International® (PMEI), Priority Mail International® (PMI), First-Class Mail International® (FCMI), First-Class Package International Service® (FCPIS®), International Priority Airmail® (IPA®), International Surface Air Lift® (ISAL®), and M-Bag® items.
Unless otherwise noted, service suspensions to a particular country do not affect delivery of military and diplomatic mail.
Global Express Guaranteed® Service Suspensions and Disruptions
Effective February 26, 2022, the GXG® Money Back Guarantee is temporarily suspended for destinations in Europe.
Effective December 13, 2022, through January 2, 2023, GXG® Money Back Guarantee will be temporarily suspended for all destinations.
Effective March 8, 2022, the Postal Service is temporarily suspending international mail acceptance of Global Express Guaranteed® (GXG®) to the following destinations:
Suspension of Global Express Guaranteed® Service
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Belarus
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Russia
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Ukraine
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Unless otherwise noted, service suspensions to a particular country do not affect delivery of military and diplomatic mail.
Customer: please refrain from mailing items addressed to the country listed here, until further notice.
Priority Mail Express International®
Effective October 25, 2021, due to airline travel restrictions and cancellations, the U.S. Postal Service has temporarily suspended the guarantee on Priority Mail Express International® to the following destinations:
Suspension of Priority Mail Express International Guarantee
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Australia
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Great Britain
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Korea
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Sweden
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Canada
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Hong Kong
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New Zealand
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Switzerland
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China
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Israel
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Singapore
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Thailand
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France
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Japan
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Spain
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These suspensions will be in effect until further notice. The Postal Service is taking all reasonable measures to minimize impact to our customers.
Fastest Delivery Speed
Fast delivery for your most important mail and packages.
1-3 business days2 (1 business day to many destinations in Canada)
Affordable Options
Value-priced shipping with options for Flat Rate pricing or pricing by weight.
Best for Documents or Printed Materials Only
Large envelopes (flats) of only documents or a large sack (up to 66 lbs) of books or other printed material.
Airmail M-Bags®
You're an international student in the U.S. and need to send lots of books home.
If you’re using calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout.
***Delivery timelines will vary and might have a longer delay if your order is outside the United States. Please allow 8 to 20 days for items due to international shipping. This depends on the final destination of your order. Thank you in advance for your understanding. ***
Fastest Delivery Speed
Fast delivery for your most important mail and packages.
1-3 business days2 (1 business day to many destinations in Canada)
Affordable Options
Value-priced shipping with options for Flat Rate pricing or pricing by weight.
Best for Documents or Printed Materials Only
Large envelopes (flats) of only documents or a large sack (up to 66 lbs) of books or other printed material.
Airmail M-Bags®
You're an international student in the U.S. and need to send lots of books home.
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. [Your Company] is not responsible for these charges if they are applied and are your responsibility as the customer.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 7 days of receiving your shipping confirmation email, please contact us at support@email.com with your name and order number, and we will look into it for you.
Shipping to P.O. boxes
Refunds, returns, and exchanges.
Returns
We accept returns up to 35 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.
In the event that your order arrives damaged in any way, please email us as soon as possible at support@email.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
Refunds
Refunds will be processed within 7 days after we receive your return package. The refund will be issued to the original payment method of your Rochelle's House order.
In the event, there is a delay in the return item, it may take an additional 3-5 days to process. Thank you for your patience and understanding. Our mission is to have you, Our Customer, happy.
If you have any further questions, please don't hesitate to contact us at support@email.com or by phone at (512) 773-2353.
Thank you for shopping with us!